Was a great place to work until the merger Now everything has changed. The branches are opened 7 days and only have 4 holidays where the bank is actually closed. The hours have been extended so most branches are opened till 8PM.
Most times the only people in the branch on the extended hours are the employees. What a waste to time and money. But we are "America's Most Convenient Bank", so the story goes. Try telling that to the staff that have to work on Memorial Day or Labor Day or better yet Mothers Day. Wonder where Senior management is spending their holidays?
In this electronic world there is no reason for a bank to be open those types of hours. The money it cost to staff the branches and keep them open could be better used elsewhere or even added to the bottom line.
The pay scale is low for the job requirements. New hires coming in at the same level, doing the same job are starting at a higher pay rate than the current employees. There have actually been situations where someone had left and returned a few months later at a much higher rate.
The products are awful and fees outrageous but the staff are expected to sell them. It is very difficult to sit with a customer who is on a fixed income who has been charged hundred of dollars in overdraft fees and has no money left to live on.
The staffing levels are very low and the company is seeing a large turnover. Senior management, while knowing the staffing is low turns a blind eye to the situation. If you complain you're labeled a negative person. The hourly employees have to stay within their scheduled hours, but it's the unfortunate salaried employees who are working 50+ hours a week with no compensation or recognition. Senior management just doesn't see it or care as long as the work is getting done.
The company is focused on the customer to the point where systems are in place to monitor the customers experience dealing with the bank. That is a great feature, however it would be even better if the employees were treated as well as they say they treat the customers. Oh yes they have surveys for the employees but interestingly enough the results always favor the company.
There are so many unhappy employees just waiting for the job market to turn around. The hours and working conditions are overwhelming and even though they say they recognize their employees, they do not. Plain and simple they do not.
It a sad comment to make because a few years ago it truly was an employer of choice.
