TD Bank has used the recession to milk every last ounce of effort from their lowest level employees for the least amount of pay. There is no middle management anymore at TD. Departments like consumer lending, public relations, bank at work, training and mortgage lending are done at the branch level. This is good for an inexperienced person who can learn the ropes, but the people from whom they learn are equally incompetent. Everyone is treated the same in terms of progression. For example, a newly hired, very experienced banker (who takes a role as a csr because of the economy) must go through the same training as someone who has never before been in banking. Therefore, you can come to TD with years of experience, but if you are in the branch, it won't help you rise above the inexperience people. The Bank uses its branch employees for everything so moving up and out is impossible. They planned it this way. The problem is that this means there is no leadership at the branch level. Branch managers are producers who do little to nurture their staff. They wash their hands of branch issues and reconcile it with revenue. The result is that the csrs inside don't earn much in commission. Further, since they csrs are not subject matter experts in areas like bank-at-work, they leave a tremendous amount of business on the table. To top it off, TD bank expects you to make the branch your life. There is no work / life balance. Tellers and csrs are paid hourly and receive .25 cent raises per hour every year- that's it! Yet, every year they are given even more responsibility. They are expected to attend after work events on their own time, without being paid. TD bank has mastered finding ways to make their employees feel worthless. They expect their employees to deliver WOW service to customers- and they do, but they get nothing in return for it. If you get a job at the branch, don't expect to move anywhere, any time soon. TD bank is enjoying this meal ticket. Only a turn in the economy will make senior management wake up; when everyone at the branch level is out the door onto employers who actually give a hoot.
