TD reviews

Hard work does not translate into anything. No support from anyone. If you email any senior person for help you rarely get a reply. management will constantly HOUND you to cold call customers and badger them into getting products they don't need. You can work your butt off, anticipate everything possible and take care of it but it would still be on your shoulders if something entirely unrelated goes wrong. You will start to feel like a horrible person for forcing people into products you know will not benefit them. I have been with the company forever and I cannot even refund a single fee for a cusomter who may absolutely need it, yet if the customer is a rich client who would threaten to leave, we won't think twice. SALARY is a huge joke. Different tellers and different CSR's can have substantially different salaries, and those definitely are not based on merit. Pay out is also a shame. All my friends work in banking, some for PNC and some for BOA or capital one. I have compared salaries and mine (and my colleagues) is the absolute lowest. Our payouts are cringe worthy. We can give it our all but if a customer review says we weren't beyond their expectations, poof : payout gone. Management is never on site. While the rest of us are in at 7 at times and out at 6, managers can frolic in at 11 and leave at 4. During the day they pretend they're going to get business and have been seen by people at local coffee shops with friends. Career development is a JOKE. I have been applying to some jobs within and even after YEARS of service, and stellar annual and quarterly reviews by my managers, I never hear a positive answer. please avoid. You can be the happiest most positive person and this company will forever change you. I am still employed but desperately trying to leave and have interviews lined up. save yourself the headache, the unfairness and seeing the extremity of human stupidity at work.

TD hires externally VERY often for management positions that SHOULD be filled by someone with financial industry experience. The past 3 Manager of Customer Service positions were filled by 19 year old part time sales representatives with little work experience, let alone life experience. Management do not have any clue how to coach, train or even talk to employees. After a conversation with other financial industry professionals at the same level, I can confirm that TD is FAR below the fair line with regard to PAY. It's enough to pay the bills, but other than that, it's extremely poor. Retail and Executive Management want you to liove and breathe TD! The work life balance is poor at best and all they want you to do is think TD. After our last year end meeting, we all had to promise to create fantastic customer experiences - and we all agreed by dipping our finger in ink and pushing it against a poster!!!!!! Think about that for a second...sounds a bit like a cult. Unfortunately, the advisors who get rewarded and recognized at TD are the good Sales People, not the good advisors. I feel very strongly in continuing education and in effective advising of peoples personal finances. I would rather be a successful advisor than a successful Sales person.