Financial Service Representative
Pros
Like anywhere else, there are a lot of really good people that work at TD. If you're lucky enough to work at a branch that truly works like a team and treats each other with respect and dignity, then you're in a good work environment. I LOVE helping our customers. Often a successful application can be life changing for them. Often helping our clients means thinking outside the box. I like that part of the job.
Cons
TD talks a good talk about work/life balance and the customer experience being the highest metric, but the reality is that they do NOTHING to help us achieve any of that. A lot of this depends on what kind of manager you have. It is not possible to completely do the job on company time. They currently owe me almost 100 hours in overtime that I will never get paid for. That's the case for all of us. We work with a lot of time sensitive applications that HAVE to be done. Not enough time is not an option. Plus, we are scheduled for a 7 1/2 hour day. TD expects 8 appointments (which typically take an hour each), and 1 hour of lobby leadership, and help the tellers on the front line when there's more than 2 people in line, and check the maturity tracker twice each day (and work what's in there), and complete all the checklists some manager designed for us to do to keep HIS job, and return our voicemails, and work all of our emails, and scan our signature cards, AND oh yeah, work on the files we've started with those 8 appointments we have each day. Do the math. It doesn't work. So we work on our days off and stay late for free, trying to stay on top of things. Then when things don't get done, it's our fault and we are held accountable. It's incredibly de-motivating. The pay is certainly no incentive to work this hard.
