Sur La Table reviews

3.1

41% would recommend to a friend

(1,059 total reviews)

Jason Goldberger

46% approve of CEO

31% positive business outlook

Sur La Table has an employee rating of 3.1 out of 5 stars, based on 1,059 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sur La Table employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Nov 19, 2015

A hot mess

Recommend
CEO approval
Business Outlook

Pros

Cooking classes seem fun. Discount can be helpful. Free Coffee samples.

Cons

Discount is only on suggested retail price, so the inflated prices from SLT typically save you 10%-20% off actual retail cost. Many times the promotional sales are better than your discount. Employees are authorized to give discounts from coupons to make a sale, but employees themselves don't get the same treatment.Management makes it hard for you to take a free cooking class. KA's typically end up being glorified dishwashers, but the chefs are very professional and great to work with. There is NO training for pretty much every position from sales to management to culinary instructors. You will get your apron and be expected to figure it out. Management gets mad if you ask too many questions because you were never given clarification, and will prevent you from training employees so they can have you greet, cashier, or empty trash. I've worked with a handful of managers who all have their own personality quirks, and can't seem to get along with each other. Nobody is on the same page, so that rolls downhill. Schedules at our location came out 1-2 days in advance, and paychecks would be inaccurate. Pay was too low, and the store wasn't safe since there was no organization or systems in place. Empty promises from management and many shifts where employees don't get a break and the management just "writes it in". Management at the bay area locations would continually change the schedule and expect you to work overtime or when you are sick. Inappropriate behavior is likely, and you could easily get yelled at by certain management staff. All in all, it looks like the company has potential but the management is awful and the pay is low for what is expected. No PTO for part timers, and no benefits. No commission, and the bonus for leads is pathetic at $35-$50 a month. $10-$11 an hour for sales associates and $12-$14 for floor leads are available but good luck getting top dollar. They're happy to take your money and your work, but not so generous in giving back or being concerned with your well being.

2.0
Jun 1, 2015

Kitchen Assistant and Sales Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Potential for promotion. Professional people can climb the management ladder in sales and even unqualified kitchen assistants can become Chef Instructors. 40% off products

Cons

Scheduling- all the non-managers are part-timers, they get the schedule released a few days before the schedule is to start, being expected to turn down other work while they wait for it, all for a few hours a week of work that is not guaranteed and varies from week to week; and in the kitchen showing up to a shift the manager has decided to cancel without telling you and not paying you for it is an occasional occurence; there are probably illegal labor practices going on here Pay increases- no such thing in the kitchen, I was specifically and purposefully lied to about the promise of wage increases on several occasions, due to a company policy of giving wage increases to employees with good reviews, managers purposefully mark down reviews, one told me she'd been told to do this, and the pay is low Demoralizing policies- as a sales associate there is no end to the creative new ideas management will come up with in terms of new guidelines/rules for how to talk customers into buying gimicky products they don't need

Viewing 121 - 123 of 1,059 Reviews

Glassdoor has 1,088 Sur La Table reviews submitted anonymously by Sur La Table employees. Read employee reviews and ratings on Glassdoor to decide if Sur La Table is right for you.