Decent but needs improvement
Pros
Ive worked at several call centers. StarTek was the best one I had worked at. Generally, with any call center it depends on the client. One client might have it good, while others have it bad. I worked for Comcast, so I had it much better than people who did AT&T. It was very relaxed, the environment was considerably friendly (for the most part), there was alot of freedom, good pay (compared to other call centers), and decent flexibility with schedule. The work was incredibly easy as well.
Cons
Startek and their clients really do not care about the employees. That is something that becomes obvious after working there for some time. They see you as easily replaceable commodities, and only easily replaceable commodities. They will train you on something then say "oh nevermind you have to do this now". They started adding considerably more work on us and not paying us any more money. The job I had in technical support, now has to do billing AND sales. They almost tripled our work. They were constantly changing policy and rules. The whole thing was in a constant state of flux and they would constantly lie to us and give us false information about what was actually going on. They made us all work Christmas and Thanksgiving after promising we would get those off. They didn't give people bonuses they were supposed to get. We were supposed to get paid more for working late, that didn't happen. When I was there, the call grading system needed alot of improvement. My manager was very immature and had it out for me and someone else who worked with me, as a sort of weird vendetta. Still, to this day we do not know why that was. It was really hard to deal with to say the least. She would just catch us, make things up about things we did on a call, and threaten to fire us regularly. You saw ALOT of this kind of high school mentality there. There was also alot of sex going on. This is something that happens at any call center. This particular call center however, had at least one supervisor involved who never got in trouble. He would constantly make sexual comments and advances to girls under him. I probably heard a dozen girls complain to me, and I'm a guy. The fact those girls felt comfortable telling me this makes me think there were actually much more of them. There were guys flirting and constantly trying to pick up girls, lots of sleeping around, etc.