Pros
coworkers for the most part - in the same boat; many good people that really need a job
Cons
you're scheduled at certain time and are expected to be ready to take calls at that time - unfortunately there are multiple systems that need to be booted up and logged into separately prior to being ready to take a call - you're expected to come in before your scheduled time; I've read other instances of flexible hours but not at this location; training was a joke - totally unprepared for taking our first calls - I think maybe 5 out of original 31 in my training class are still doing this bs - misinformation is also common among some of the redhats along with a lot of 'I'm better than you because I'm a redhat' attitude; many supervisors don't care - they'll laugh, joke and even scream loudly while the minions are trying to understand the little old lady on the other end of the line w/a phone problem. Some, though few, of the supervisors seem to really have a handle on things and actually will help other supervisor's folks when in need; only one trainer I've had seems to be worth his salt. 'A fun place to work' sounds great but the only people this seems to apply to are those not on the front lines - screaming laughter, nerf gun fights, throwing footballs around folks trying to take calls is ridiculous, especially when your help flag is being ignored...