Pros
It is a consistent, boring, steady job and most of the employees are genuinely good people. However, not if they hold any authority.
Cons
Startek is a business processing outsourcer, so basically they get paid to find people to work for other companies who need cheap labor. Their clients include Comcast, T-Mobile, and Grubhub. I can only speak for the Comcast section of the Lynchburg location. If you work for that section, what you do is receive calls from angry Comcast customers who have been told you have a four year degree when really all you get is three weeks of outdated training courses. Customers are transferred to you by agents overseas who have built the expectation that you are an expert on all things Comcast. Most of the computers are faulty, and the programs are either completely outdated or are temperamental at best. It's basically being paid to get yelled at by not only customers, but also scolded by supervisors, team leaders, and managers if you do anything wrong. It is hell. If you really need money and minimum wage isn't quite enough and you can't find anything else at all, then this is the job for you,because they will literally hire anyone. Bring cigarettes, because even if you don't smoke before you start, you certainly will after.