Starbucks reviews

3.5

56% would recommend to a friend

(85,155 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,155 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
5.0
Apr 22, 2015

Barista

Recommend
CEO approval
Business Outlook

Pros

- As a college student, they are VERY flexible with your schedule and will always find a way balance your work and school life - Free food mark out every shift, a pound of coffee every week and free drinks while on the clock - Great co-workers, tend to be super fun and together create a barista culture that we seem to only understand

Cons

- Some customers can be super rude but we get the last laugh... #decaf

3.0
Nov 13, 2014
Recommend
CEO approval
Business Outlook

Pros

Solid salary + benefits (including bonuses for director level and higher) package, extensive career development and growth opportunities, extremely smart people who consistently seek to improve the company/brand/offerings, everyone is passionate about the company and their jobs, onsite childcare center (but has impossibly long waiting list), onsite gym. I think it's great that many of the employees at the corporate headquarters started out working retail in the store. Great work-life balance - for the most part, people leave between 5 and 6 pm. Howard Schultz is an excellent leader and surrounds himself with well-qualified leadership for the company. I personally appreciate the liberal leanings as well as Howard's political views align closely with my own, and Howard/the company often hosts the cause of the day (think Oprah chai tea raising $$ for her school in Africa, etc.). The ethical sourcing and environmental practices are outstanding and groundbreaking. I started as a contractor and was hired on as a permanent employee (something that happens a lot). Layoffs are rare. Lots of sourcing and product R&D/innovation.

Cons

Extremely bureaucratic/political, endless layers upon layers of middle managers, neverending re-orging, corporate hq employee base is aging because turnover is low but this has led to technology infrastructure being outdated and always in catchup mode/being behind the 8 ball. Technology hasn't caught up with global nature of the company and seems to be stuck in small/domestic company mode. No innovation in technology area of company. Job responsibilities tend to be very silo'd - you do one task all the time instead of doing a variety of tasks. (Whether you consider this a pro or con depends on how you like to work - I prefer a more varied workload.) Some corporate backstabbing happens in the push to advance careers. Some contractors work for many years and never get hired on, something that can be very demoralizing if they really want to be a permanent employee but are told they aren't good enough. There is some corporate jargon/buzzwords/dumb phrases that are said at practically every meeting you go to - get some new terms, people.

4.0
Jul 17, 2014
Recommend
CEO approval
Business Outlook

Pros

You can work as little as 20 hours per week and get full-time benefits. Discounts and free coffee. Customer interaction. Some stores are awesome and you get to see regular faces and connect and enjoy great coffee together. Store Management teams are ususally great and really mean well. For the most part, great environment.

Cons

The company is beginning to feel like a high priced McDonalds. Becoming very corporate fast food... People (customers and partners) are mattering less and less and more focus is being put on numbers, profits and bottom lines. Less training = less knowledgeable partners = terrible service and no kind of consistency. Higher up management is more often than not completely unexperienced and newer to the company than most of the partners ACTUALLY WORKING in the stores. They are not there to help, they are not team players, they only exist, form what I can tell, to criticize.

Viewing 25 - 27 of 85,155 Reviews

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