Starbucks reviews

3.5

56% would recommend to a friend

(85,452 total reviews)
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Brian Niccol

32% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,452 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
3.0
Oct 30, 2014

Store Manager

Recommend
CEO approval
Business Outlook

Pros

Starbucks has great initiatives and has a great standing to the public which ties to the brad loyalty that customer recognizes the company for. We promote work-life-balance, flexible schedules, great compensations and benefits, product, comfortable atmosphere, tuition reimbursements, and many more. We give tons back to communities, and don't exploit framers. We have a great promotion rate from barista to store managers, anything higher than that, well good luck chances are slim to none, mostly because of poor succession planning and high rate of external hires. We have a great paid time off plans mostly for tenured salary partners, and for hourly hires we pay time and half for 7 federal recognized holidays.

Cons

Expectations of our roles are always changing, of course "with in the guidelines of current job descriptions". The company is a very reactionary company, and poor planning is evident when partners aren't sure what is the weeks focus. Communication and focus is always changing from upper management, and never consistent. This leaves you no choice but to develop your multi-tasking skills. For Store Managers and above their is lack of work-life-balance, your receiving text messages/emails (personal emails)/phone calls, about the changing environment, focus, and/or direction, or the flavor of the week (a little joke). Expectations at times are un-realistic and far fetched that make over-achievers insane. Howard has great ideas and initiatives, when they are filtered down, they message is lost somewhere. We have a no retaliation policy that if "fully" enforced, but of course their is something always found, for grounds of separations after the accusations come to light. Like most corporations their is a lot of politics and everyone knows everybody. Their is a lot of turn over in the company and in all levels, for example more than once, actually four times in my almost 10 years, we have had numerous open positions from vice president all the way down to baristas, all at the same time. FY11 till currently we have face this situation, again because of turn over and un-realistic expectations. We have a poor succession planning for upper management and the rate for promotions from Store Manager is very slow and almost none existing. It is easy to grow in the company from hourly positions to salary store managers position. The company is based out of Seattle and corporate jobs outside of Seattle are very few.

2.0
Oct 26, 2014

Corporate HQ (SSC)

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Overall friendly culture. Different opportunities to learn, gain wide range of experiences and sometimes move within groups. Good addition to a resume. Gym on premises.

Cons

Culture that initially appears very friendly is in fact fake. Lots of backstabbing, luck of transparency, management is keen to attach themselves to high visibility projects and take credit. Annual performance review is very subjective and not attached to any tangible results. Work is not being proportionately distributed within either an individual group or whole organization in general. There are few departments that are bored to death, spending their days between break rooms and gym while majority has no time for a proper lunch, let along a break. Very frugal environment. Poor work conditions, the building is overpopulated, resulting in majority of workforce being crammed into tiny cubes more resembling desks with computers and no privacy. This is true for all positions from entry level all the way to director. Such density leads to high noise level that is being managed by "white noise", which, in turn, well... adds to overall noise and tiredness. Meeting rooms are hard to find, especially less then 3 days in advance. Terrible parking situation. If you arrive past 7 am there are neither free nor pay parking spots available in the building vicinity. There are few off site parking areas with a free shuttle service that easily add 30 min + to daily commute. Benefits are not that great and pay is very average overall.

4.0
Jul 23, 2014

Assistant Store Manager

Recommend
CEO approval
Business Outlook

Pros

Starbucks is a responsible company that tries to take care of it's partners and it's surrounding environment. The culture is fast paced and you take away more things than just how to make coffee.

Cons

The company is in a competitive market and tries to innovate to stay on top of it's game. In doing so, it's losing the personal touch and connection it used to have with customers. Partners are often over worked and there are just so many customizations to drinks and food that it has become unreasonable. It slowly becoming a fast food chain like McDonalds and less about coffee culture.

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