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      Starbucks

      Engaged Employer

      Starbucks reviews

      3.5

      57% would recommend to a friend

      (85,512 total reviews)
      avatar

      Brian Niccol

      34% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,512 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

      Reviews by job title

      86K reviews
      4.0
      Sep 30, 2010

      making drinks, cleaning, cleaning, cleaning.

      Barista
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extrememly flexible schedule. At the store I worked at, management was very friendly, willing to work with you/help you develop within the company. Casual environment and very fun coworkers were a plus. Benefits were pretty good, I usually worked 30-35 hours a week and had full med/dental/vision coverage.

      Cons

      As with all corporate retail type jobs, it's kind of annoying to always have to push selling stuff you really couldn't care less about selling - example: VIA instant coffee. You always have targets to hit with beverage/whole bean coffee sales. Getting promoted can necessitate a lot of brown-nosing to management. And frequently even those who are promoted receive their new position due to people skills as opposed to leadership or competency.

      3.0
      Sep 29, 2010

      Great Job

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work while attending school. Flexible hours and very friendly clientele. Would recommend this job to anyone looking for a great job.

      Cons

      Some new customers are really surprised at the cost of a cup of joe and believe it's really too expensive for them.

      3.0
      Sep 27, 2010

      Executive Management much better, but lower and middle management still quite poor and punitive/bullying to subordinates

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Executive management is significantly improving their business decision-making and communication regarding direction for company culture. Executive management listening to feedback of employees and beginning to take some action. Work-life balance at lower levels is possible if you do not care about career advancement. Very good culture of celebrating the product with monthly roaster events and daily coffee tastings. We really love and enjoy the product and service we provide. Inconsistent but outstanding Distinguished Speakers series brings high profile regional and national public figures for intimate 1-hour open discussions. Free premium coffee all day long.

      Cons

      Lower and middle management is very uneven in competence yet fiercely and destructively competitive, punitive-focused and the poorer of them blame their failures on their people and are permitted to end or stagnate careers of individual contributors who challenge them. This has led to a culture among those management levels that individual contributors are not competent, and they preferentially hire outside the company when promotions are available. This has also led to a culture among individual contributors to avoid risk-taking, keep your mouth shut, do as you are told, and success behavior to get ahead is to be the biggest martyr in terms of work-life balance. There is a lot of talk about improving the culture, but there has not been any real change. It is obvious when the situation is even moderately serious that the lower and middle management revert to their preferred behaviors of demanding ongoing heroic measures to recover from their bad decisions or inaction, defending themselves politicially and blaming/punishing subordinates.

      Viewing 84820 - 84822 of 85,512 Reviews
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      Glassdoor has 91,234 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.