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      SoulCycle

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      SoulCycle reviews

      3.6

      40% would recommend to a friend

      (984 total reviews)

      Evelyn Webster

      34% approve of CEO

      26% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.3

      Culture & values

      3.2

      Diversity & inclusion

      2.9

      Senior management

      2.7

      Career opportunities

      2.6

      Compensation and benefits

      SoulCycle has an employee rating of 3.6 out of 5 stars, based on 984 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SoulCycle employee rating is in line with the average (within 1 standard deviation) for employers within the Artes y entretenimiento industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      984 reviews
      2.0
      Oct 14, 2014

      Beware of toxic studio environments

      Assistant studio manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is fairly good and benefits are excellent. SoulCycle as a company is great in giving each employee, especially each studio manager, the tools and the freedom to succeed and grow professionally. Free classes at all locations and guest rider policy is very generous. Day to day operations are not particularly challenging (can be a pro or a con). There are a number of genuinely friendly, hard-working, and driven individuals who work for this company. Hours can be odd, but it is easy to maintain a good work-life balance.

      Cons

      At first glance, SoulCycle seems like an extremely fun, rewarding place to work. However, behind its clean, shiny exterior lies a company that, at times, seems more like a high school cafeteria. Demotions and firings are commonplace, and are made seemingly on a whim, with no regard to the livelihoods of hard-working employees. SoulCycle is growing quickly, and the environment of each studio varies alarmingly. Many studios can be very exclusionary, clique-y, and standoffish. The amount of gossip between these cliques borders on offensive. The hard working cleaning staff at almost every studio are treated almost like second class citizens, with almost zero interaction or even acknowledgement from front desk staff or studio managers. The rapid growth of SoulCycle has led to a number of poor quality hires, and a high turnover rate is very common at all levels. While most riders are pleasant and courteous, there is a very loud, and very entitled, minority of unpleasant and rude riders at every studio. While this is the case throughout the entire service industry, SoulCycle as a company enables this entitled behavior. Happiness can be had within this company, but each studio is wildly different and comes with its own set of drawbacks.

      avatar
      SoulCycle Response
      11y
      Hi, Thank you so much for your feedback and for taking the time to write us a review. We are so grateful that you took the time to provide some insight about your experience here so we can use it to improve as a company. We really appreciate hearing feedback from the SoulCycle community as a whole, whether it's riders or employees, because it will only help us get better at what we do! We're so sorry that your experience working with us as an Assistant Studio Manager was not positive overall. We truly do believe that successful managers can come from a variety of different backgrounds, and some people do have less experience than others, which can sometimes translate to first time or more junior managers. We continue to try to focus on learning from and developing our new leaders so that we can improve the company for everyone (both employees AND riders!). We're currently in the process of re-vamping and improving the management training program so that we can develop even better and more cohesive leadership teams, which is an exciting undertaking for us! Also, because our ever-growing community is so important to us, we want there to always be camaraderie and fairness at all of our studios no matter what position you hold at SOUL. We all want to work together as a team and we know that without one another, we could not succeed at providing the best service and experience for our riders. We appreciate you letting us know your thoughts on this in particular matter because this is definitely something we will look into and address. This review is extremely valuable to us so that we can take a moment to stop and absorb this feedback. We will absolutely put it to use as we aspire to achieve the positive work place environment that we strive to create for our employees!
      5.0
      Oct 14, 2014

      Awesome Work Environment with Opportunities for Growth!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've never worked in an office where I've like EVERYONE! The people here are smart, kind, funny and it just makes it easier to come to work everyday Mon-Fri! The office culture is great b/c SoulCycle offers tons of development training and wants to make sure that everyone is thriving in their positions. The company cares about your personal growth as well as growth with in your current position.

      Cons

      Not necessarily a con but things are constantly changing, growing, evolving and you must always be on your toes. We operate with a start up mentality and everyone works super hard b/c they WANT to. The company is expanding all over the US and corporate interacts with the studio teams every day. Interacting with the studios can sometimes mean unconventional work hours if you are in a department that the studios depend on for immediate response.

      5.0
      Oct 13, 2014

      Invaluable Experience.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company culture supports and inspires a healthy lifestyle. A major benefit is complimentary classes and it's strongly encouraged to take class! SoulCycle attracts some of the best people and you will meet some of your best friends working here. People care so much- everyone from part-time employees to senior management. There seems to be a constant curiosity around how people are feeling, if we are maintaining culture as we expand, and what we can do to improve. That's rare! Also, with the company expanding rapidly, there are major growth opportunities not just in your title but in how much you will learn.

      Cons

      It's a growing company which often means people wear a lot of hats and have a heavy workload. It's possible that even some of our interns are doing things that most coordinators would do at other companies. You have to be maleable and up for the challenge of constantly taking on more. If you're up for it, you'll learn so much and the experience will be invaluable.

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      ReviewsSoulCycle reviews

      Glassdoor has 995 SoulCycle reviews submitted anonymously by SoulCycle employees. Read employee reviews and ratings on Glassdoor to decide if SoulCycle is right for you.