Shell Customer Service Representative reviews

Users say... "Good work life balance and effective WoW" "very ethic and good benefits" "The pay is good and once you learn how to navigate the system there is room to move." "Good culture but very dependent on location/team" "great people and multicultural (though the latter is changing through centralisation and offshoring)." 

Users say... "1. Poor management emphasizes in results solely from data analysis rather than quality or focusing in listening to subordinates" "Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." "bad managers and cumbersome working with HR employees to get forms." "Long hours and lots of things going on at once" "poor leadership and direction"