Question 1

Is Shell a good company to work for as a Customer Service Representative?

Accepted Answer

Customer Service Representative professionals working at Shell have rated their employer with 3.5 out of 5 stars in 83 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Service Representative Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Shell.

Question 2

Does Shell pay Customer Service Representative employees well?

Accepted Answer

Customer Service Representative professionals rate their compensation and benefits at Shell with 2.3 out of 5 stars based on 83 anonymously submitted employee reviews. This is 51.6% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries and benefits at Shell.

Question 3

How happy are Customer Service Representative professionals working at Shell?

Accepted Answer

43% of Customer Service Representative employees at Shell would recommend their employer to a friend. This rating has decreased by 10% in the past 12 months. Customer Service Representative professionals have also rated Shell with a 2.9 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 3.0 rating for career opportunities.

Question 4

What are the top reviewed jobs at Shell?

Accepted Answer

Cashier (333), Engineer (306), Business Analyst (302), Software Engineer (276), Project Manager (261), Manager (232), Intern (214), Analyst (212), Sales Associate/Cashier (158), Project Engineer (118), Financial Analyst (111), Process Engineer (106), Customer Service Representative (91), Data Engineer (90), Sales Associate (89)

Question 5

What are the pros of working at Shell according to real employee reviews?

Accepted Answer

"good work life balance and flexible" ((in 1478 reviews)); "very ethic and good benefits" ((in 1022 reviews)); "The pay is good and once you learn how to navigate the system there is room to move." ((in 793 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 699 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 679 reviews))

Question 6

What are the cons of working at Shell according to real employee reviews?

Accepted Answer

"1. Poor management emphasizes in results solely from data analysis rather than quality or focusing in listening to subordinates" ((in 345 reviews)); "Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 228 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 158 reviews)); "Long hours and lots of things going on at once" ((in 135 reviews)); "Slow career progression and lot of bias in promotions" ((in 127 reviews))

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