Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 810 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 431 reviews)); "Great people and a lot of flexibility" ((in 406 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "good pay and chance to hit target" ((in 257 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 52 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,709 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,709 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Aug 6, 2019

No Growth

Finance

Recommend

CEO approval

Business Outlook

Pros

Company is doing well overall Products are awesome

Cons

In Finance, there are conflicting direction from leaders. Long work hours, high turnover with little effort to backfill, severely underpaid. Loves to hire outside instead of promoting within,. The finance team was once a great team and full of innovative ideas to help work work better. Now, new ideas are shut out. Expected to work nights/weekends to train oversees team after letting go entire EMEA team.

ServiceNow Response

Thank you for sharing. We want to be sure all employees feel the benefits of a high-growth company with great products, and we take your feedback seriously. We will make sure Finance leadership is aware and that leadership direction is clear and consistent.

3.0

Aug 13, 2018

Was a good company to work for

Sales

Recommend

CEO approval

Business Outlook

Pros

Great product and benefits with many good people that work there

Cons

Micro Management that is focused on covering the manager's flank

4.0

Oct 20, 2017

Solid fast growing company

Product owner

Recommend

CEO approval

Business Outlook

Pros

* Fast growing company with a lot of opportunity * Passionate user and customer base * They truly do put customers first and what made me love this company * Great travel opportunity * High performance is valued

Cons

* Fast growing is also a con - training could use some improvement * Hard to get noticed in such a fast paced environment - You have to be highly visible or you will never make it (even as a high performer) * Products are very siloed and many wished that product teams would work more closely

Viewing 268 - 270 of 5,709 Reviews

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