Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 806 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 445 reviews)); "Great people and a lot of learning" ((in 410 reviews)); "Benefits are good and fair" ((in 393 reviews)); "good pay and established brand" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 170 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,704 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Mar 15, 2015

Great product, stellar growth, terrible place to work

Director

Recommend

CEO approval

Business Outlook

Pros

Company has a great product, year over year adoption has been exponential.

Cons

Company is essentially controlled and driven by a small group of executives. Rank and file are expected to not ask just do.

1.0

Jan 12, 2026

Avoid at all costs

Staff storage engineer

Recommend

CEO approval

Business Outlook

Pros

Competitive compensation (only if you survive long enough). Strong brand name on CV. Talented individual contributors at lower levels who are doing their best despite the system. Some teams may be fine — but it’s a lottery, and you won’t know until it’s too late.

Cons

Strong brand name on your CV. Good compensation if you can tolerate the stress. Smart, hardworking peers at IC level who are just trying to survive the system. Some teams are fine — but you won’t know which ones until you’re already inside. This company looks amazing from the outside. If you value: mental health transparent feedback long-term sustainability humane leadership Think very carefully before joining. Many people don’t leave because they’re “not good enough.” They leave because the environment breaks them.

1.0

Jul 15, 2025

What happened???

Senior director

Recommend

CEO approval

Business Outlook

Pros

Good benefits and competitive pay

Cons

Toxic environment, horrible management, culture of favorites

Viewing 256 - 258 of 5,704 Reviews

Jobs at ServiceNow

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