Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 810 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 431 reviews)); "Great people and a lot of flexibility" ((in 406 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "good pay and chance to hit target" ((in 257 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 52 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 35 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,709 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,709 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Jan 29, 2026

Toxic environment

Executive assistant

Recommend

CEO approval

Business Outlook

Pros

Good compensation and benefits package and flexibility

Cons

Very toxic atmosphere I left due to this. Microaggressions and bullying. Many senior female leaders bullying their assistants hence turnover very quick. CEO always mentioned Zero redundancies but these are regular events but employees sign settlement agreements so these do not have to be marked as redundancies.

4.0

Jan 28, 2026

Technical support Engineer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay Friendly environment Those who have technical support experience can easily work around

Cons

Sometimes hectic pressure It's their own product chose wisely before joining It's all about infra support not related to one specific topic

4.0

Jan 28, 2026

Strong leadership, clear strategy, and a company that knows how to execute

Manager, solution consulting

Recommend

CEO approval

Business Outlook

Pros

ServiceNow has some of the strongest leadership I’ve experienced, starting at the top. Bill McDermott is genuinely inspirational — he has the rare ability to energize teams while also being deeply clear on where the company is going and why. That clarity shows up everywhere. One of the biggest strengths is how effectively corporate strategy and narrative are pushed down to employees. The company does an exceptional job ensuring people at all levels understand the strategy, can articulate it, and see how their work connects to it — better than any company I’ve worked for. The organization is also able to pivot quickly when priorities shift, which keeps the work dynamic and relevant. There’s a strong sense of momentum, and people genuinely want to be here and contribute.

Cons

Like many fast-growing companies, the pace can be intense, and priorities can shift quickly, which may feel challenging for those who prefer longer planning cycles. Alignment is strong, but execution can sometimes feel compressed as teams move fast to keep up with strategic changes.

Viewing 235 - 237 of 5,709 Reviews

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