ServiceNow reviews

This review is specific to HR (Global Talent). I’ve been working in the department for 3 years and it’s had its ups and downs. The most recent down swing has been terrible. There has been a mass exodus among HR leadership, and with it, any semblance of empathy for a department that’s been beaten down. The interim leadership has brought in fresh blood from organizations like Walmart which have brought along their toxic culture from those organizations (I.e. kick down and kiss up, a culture of fear and threats) that has driven down our employee engagement scores to the lowest in the company (by a large margin). In the most general sense, it is a terrible place to work within a company that is a great place to work.

This was the most dysfunctional organization I have ever been a part of. Bill likes to say that the company hires 9s and 10s, but that alleged quality wasn’t reflected almost anywhere. So many employees were obstacles to progress and couldn’t be bothered to do any extra cross-functional or collaborative work. The HR processes and systems were sloppy and lacked rigor. A lot of folks also claimed to care about things like DEI or internal mobility, but never wanted to do any real work to make improvements. There’s also a pretty big lack of accountability for a lot of teams and a lot pressure and responsibility put on a few. The company is also kind of fooling itself on who they think their competitors are or how good the company benefits are. And they’re trying to be on their high horse about no layoffs when they’re just cutting people via re-orgs. Also, if you’re a POC (especially Black or Latinx), think twice about working here. You will not have the same kind of success or ability to move up the ranks. And if you leave, no one will do any real investigating to find out why and make improvements.