Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (64) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 779 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 408 reviews)); "Benefits are good and fair" ((in 397 reviews)); "Good pay and worklife balance" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

Skip to content Skip to footer

Notifications

ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,682 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,682 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

May 14, 2018

Extreme growth that doesn't scale

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good money/RSUs Free cereals, drinks, coffee

Cons

Internal political games. Status depends on who you know, not what you do.

1.0

Jan 23, 2018

Great company if you get in the right team

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good tool Technology is used by company no pressure to work nobodys watching technology growing super free snacks and lunch

Cons

No team leading from manager manager always has personal issues no interest in my career only her personal life and her travel. People get boring easy, allow training on other courses. No communication unless you are near manager or hear conversations no devleopment Tech lead is not tech, just longest in team

3.0

Dec 22, 2017

Senior Technical Support Engineer

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good stock options but given on stacked value - Have to complete a year to start receiving Smart and hardworking colleagues Good product Good customer feedback Opportunity to work with the fast paced team in customer support - good expose to time critical issues and prevent outages

Cons

Micromanaged by very biased Managers and Directors Very much bureaucratic and process driven without use of any common sense Managers are hired externally from Manager's friends circle or previous jobs without going through a full interview and internally if you are part of the 'friends' team then you will be promoted to Tech Lead or manager role No promotion or career growth . You are a machine unless you are friends with director No salary raise and no new shares either Lack of transparency Recognition and career growth is only possible if you are the Director's friend

Viewing 190 - 192 of 5,682 Reviews

Jobs at ServiceNow

Senior Customer Success Manager - Moveworks

Sr Executive Assistant

Senior Customer Success Manager - Moveworks

Implementation Manager - Moveworks