ServiceNow reviews

4.1

81% would recommend to a friend

(5,682 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,682 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Aug 27, 2012

Highly political company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is good and has potential to be improved. Salaries are competitive and there are free lunches on Fridays (there is free beer too).

Cons

There's way too much politics in the company and the middle management layer is very poor. Too many mid-level managers and directors with very few people actually doing the work. No longer a pre IPO company.

1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits are OK, but haven't changed in a few years and certainly not good enough to put up with the abuse.

Cons

If you’re looking for a company where innovation is stifled, employees are micromanaged to within an inch of their sanity, and fear of making mistakes keeps everyone in a constant state of anxiety, then why not join DASO at ServiceNow. Growth here is non-existent. Promotions? Forget it. Development? Not a chance (Genuine learning opportunities are routinely denied by the manager, as not having a business case) The only thing you’ll gain is a higher tolerance for dysfunction. The work itself is mind numbingly dull, consisting of repetitive tasks that could be automated, or brought in line with other regions but aren’t... instead we have inefficient processes that no one dares challenge. The real kicker, though, is the management. The team is "led" (if you can even call it that) by a manager who has bullied multiple employees out of their jobs. People leave, and leadership pretends not to notice the reason why. Feedback is weaponized, meetings feel like interrogations, and constructive suggestions are treated as insubordination. Expect to spend your time second-guessing every decision, dreading the next ping of teams chat or email... Watch talented colleagues burn out or flee to better opportunities. The only lesson you’ll learn here is how not to run a team. Save yourself the stress, there are far better places to work.

1.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Pockets of brilliant people fostering collaboration. Top tier tech stack

Cons

Management. The way it works is ServiceNow prioritizes “quota” manager hires first. Meritocracy and demonstrated leadership are not realistic factors. Pay. The inequality of pay is significant and it’s unfortunate for the high performers on the low part of the scale. Compensation plans are usually 3-4 months into the new year so if you’re a sales exec relying on commission, buckle up for a wait.

Viewing 178 - 180 of 5,682 Reviews

Glassdoor has 6,618 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.