ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Stocks, RSUs, location, free food

Cons

Worst managers I’ve encountered Unethical, favoritism, nepotism lots of them are related to each other, just referring family and friends. To a degree it is acceptable, but it is rampant here I’m surprised. Interview selection is flawed as well, choosing buddies rather than more deserving candidates. No empathy on engineers, they are treated like a robot. No growth

1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good product Great customers Office perks

Cons

Sales management are totally dashboard and spreadsheet driven - it’s all about being seen to be “in the green.” The strive for numbers often puts the customer last with audits now seemingly the norm

Viewing 13 - 15 of 5,667 Reviews

Glassdoor has 6,599 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.