ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Apr 3, 2018

Too little to get excited about

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are top tier. Good work life balance.

Cons

The software is not interesting despite there being opportunities to make it more so in ways that would be valuable to customers. The environment is stiff and boring. It is hard to make changes to improve things and virtually no support from management to do so.

1.0
Feb 8, 2018

Avoid - Growing Pains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Stock Price Happy Hours in the office Free drinks/snacks

Cons

Toxic management culture of bullying & borderline illegal behavior Immaturity, lack of professionalism, promotions without merit, cronyism No 401K match, RSUs rather than Options

2.0
Dec 21, 2017
Recommend
CEO approval
Business Outlook

Pros

RSU's upon joining, although I hear new staff no longer recieve them. Good service desk product.

Cons

To be frank, do NOT join ServiceNow if you: 1. Want a long term career where you move up through the ranks based on merit. 2. Expect a payrise within 3-4 years of tenure. 3. Expect clarity on metrics that clearly outline what you need to do, to be successful and subsequently promoted. The team has a select and small group of so called star performers who by virtue of their relationship with senior management receive benefits and regular promotions. It's sad to see the grafters including myself being regularly overlooked. This is the bulk opinion of a lot of peers. Management do nothing to encourage the more senior guys to assist the new hires during their onboarding. It's very much a them and us culture. Our HR department churns staff like crazy and it's a maze to channel feedback to them.

Viewing 121 - 123 of 5,669 Reviews

Glassdoor has 6,603 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.