ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Amazing colleagues (smart, hardworking, passionate) 2. Decent work-life balance; few places I've been at where people can comfortably use unlimited PTO and ~monthly wellness days 3. Company is "stabilizing" in terms of growth. No mass layoffs compared to most competitors, though we are flattening. 4. Positive workplace culture overall 5. Remote centric, very supportive of people with families

Cons

1. Workplace politics and leadership conflicts feel more apparent in day-to-day work. Much of our work feels more like appeasing these situations vs. driving value 2. Priorities and projects shift all the time, often last minute, without clear business reasons from leaders. While expectations to still execute are at 110%. Causes lots of stress and thankless work for people in mid-level roles 3. Constant re-orgs, every 2-3 months, is taxing. Causing more inefficiencies with governance and execution 4. Stock price has fallen by more than 50% in past year. Hasn't been the best for worker morale since a lot of our comp is tied to this 5. No budget for team-building or in-person activities, even annual, to offset remote work life. Ex. some teams have worked together for years and still never met.

Viewing 70 - 72 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.