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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,738 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      6K reviews
      1.0
      Aug 31, 2025

      Hype hitting a hard reality

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good benefits e.g. healthcare nice office a few decent leaders and teams

      Cons

      terrible new regional leadership - rude and obnoxious, employee morale is horrific dishonest - 'no layoffs' mantra is laughable very political - smiling assassins will be kind to your face while stabbing you in the back DEI is all lip-service no repercussions for poor management and leadership

      5.0
      Aug 31, 2025

      Good Company

      Senior bi engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company to work. No issues in last 2 years

      Cons

      No cons for now. Will update later

      5.0
      Aug 30, 2025

      The world works with Servicenow and I work at, with and for Servicenow!

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Joining ServiceNow means stepping into a company that truly practices what it preaches. From day one, I felt like I had jumped onto a high-speed train — driven by innovation, precision, and purpose. The onboarding experience was world-class: structured, empowering, and deeply aligned with our mission to make work work better for everyone. Internally, we use the same cutting-edge tools and AI-powered workflows that we deliver to our customers. Everything is seamlessly organized and automated — a living example of the value our platform provides. ServiceNow is not just a tech company; it’s a global, well-orchestrated sales and marketing engine with solutions that genuinely make a difference. If you thrive in a dynamic, international, and complex software environment, this is the place to be. You’ll collaborate with some of the brightest, kindest, and most driven professionals in the industry — all united by a shared vision and a strong sense of purpose.

      Cons

      In a company that celebrates process excellence, it’s no surprise that workflows are meticulously designed. But sometimes, the love for structure can go a step too far — and you find yourself opening a ticket for things that might just need a quick chat. A touch more pragmatism could help us stay agile without losing our operational edge. Also, the pace is exhilarating — but not without pressure. The growth ambition is bold, and the quarterly rhythm keeps us sharp. Still, in our race to scale, we should remember: even high-speed trains need smooth curves. Taking a moment to breathe, reflect, and recalibrate can help us reach our destination not just faster, but better.

      Viewing 580 - 582 of 5,738 Reviews
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      Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.