Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 795 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 446 reviews)); "Great people and a lot of learning" ((in 402 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 379 reviews)); "Good pay and stock performance" ((in 249 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 176 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "Initial training is a bit overwhelming, especially when you're trying to be productive to your role quickly." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,666 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Oct 30, 2013

Incredible focus, great talent, great leadership

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Incredibly talented, focused technical leadership starts with Fred Luddy.

Cons

With such fast growth, it's challenging to manage the constant change across all areas of the business.

5.0

Oct 16, 2013

Great place to learn and grow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is really taking off and is very exciting to be a part of something amazing. Really great work environment and it's even dog friendly! The culture is one of a kind, where people treat each other with respect and integrity.

Cons

The company is growing like crazy and for some, the constant change might not be comfortable for them. So, for those who do not like change, this would be a con.

4.0

Oct 16, 2013

Get comfortable with being uncomfortable

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

This company is responsible for a phenomenal product and change and growth is the name of the game. I have seen and been a part of a vast amount of change at ServiceNow in the past 2+ years. ServiceNow is consistently investing in it's own growth which is important not only for employees, but for our customers. The benefits will allow us to continue to scale, support, and build on an already great product and this will naturally lead to new opportunities for its employees. If you can tolerate a percentage of daily chaos, you will be rewarded with challenging work and plenty of opportunities to learn. I love that I work with some of the best and brightest team members in the IT world and genuinely enjoy coming into work everyday.

Cons

Change can also be painful. You have to be willing to change direction, work outside of your 'box of responsibility' and ultimately do what's right for the customer. Being able to adapt quickly is extremely important if you want to move up within ServiceNow. Work/Life balance tends to suffer as a result, but if you want your best work to be ahead of you, instead of behind you, then this is sort of a natural result.

Viewing 5647 - 5649 of 5,666 Reviews

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