ServiceNow reviews

4.1

81% would recommend to a friend

(5,667 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Oct 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Macbook work Laptop, good coffeemaker

Cons

Midlevel Management seems to be unwilled to roll sleeves up or go into details to enhance results, lag of implemented processes lead to sets of criterias and report KPI s (like on activity) that do not translate into actionable let alone scaleable or planable results. Allmost all international sales staff in the EU HQ staff is either underperfomant midlevel crownies that once where with EMC or are desperate enough to start with servicenow for what is average salary at a premium price location combined with Quotas that do not appropriately actual value delivered and revenue generated as based on some underperfomant senior Managers inappropriate KPI s that fosters mediocracity as well as incentivizing hit and run deals over broader share at the clients vallet in Presales and Marketing and then having to rely on field sales to catch up on all that was missed due incapability of management to deliver appropriate value. I know former collegues of two of the guys so it is save to say that mediocracity hiding in behind titles like "director" is the line of proceeding they are good at and with no ability or aspiration to change but lots of efforts spent in obfuscation and blame-shifting of uncerperfomance of their departments. This applies to the specific non-US office location i worked at, it may be different in other locations

5.0
Oct 3, 2013
Recommend
CEO approval
Business Outlook

Pros

An environment that fosters employee ideas and creativity. Overall product is innovative and has a massive potential market. Excellent salary, bonuses, and benefits. Transitioning to better more modern software technologies (Angular, Mongo, etc.).

Cons

Somewhat of a "Good ol' boys" club that exists for people that have been with the company...kind of unavoidable. The overall product is innovative but some of the specific technologies used are archaic... single tenant SaaS architecture is expensive and lagging behind the competition. Dont even get me started with Jelly.

1.0
Sep 30, 2013
Recommend
CEO approval
Business Outlook

Pros

The people. The product is amazing.

Cons

ServiceNow was an amazing place to work back in the day. However, with the IPO and the new executives, legacy staff was hung out to dry. Change is one thing but a company's employees are their greatest assets and they just didn't care about us in the long run.

Viewing 5632 - 5634 of 5,667 Reviews

Glassdoor has 6,599 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.