Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 807 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 412 reviews)); "Benefits are good and fair" ((in 411 reviews)); "good pay and established brand" ((in 246 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "Secondly, the IT department is a complete joke, Layoffs, expense cuts and two" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,721 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Mar 28, 2018

Amazing opportunity at new West Loop development office

Senior technical program manager

Recommend

CEO approval

Business Outlook

Pros

Love working at the beautiful new West Loop development office. Awesome to be in from the ground up. Great growing company that thrives on execution and customer satisfaction. Minimal meetings and a lot of encouragement for individuals and teams to get stuff done without red tape. Work/life balance is great – unlimited PTO and opportunities to work from home. Leadership makes sincere effort to make ServiceNow a great place to work. Product is a great opportunity to make people’s lives better at their workplace.

Cons

Does not currently offer 401(k) matching but it sounds like it’s being evaluated for addition. Growing quickly, which is overall great but doesn’t come without the cost of growing pains. Leadership is responsive to concerns and issues.

2.0

Mar 27, 2018

Weak leadership and very political environment

Account executive

Recommend

CEO approval

Business Outlook

Pros

Perfect solution, customers satisfied, outstanding pre-sales team

Cons

In the affiliate I worked on, FOCUS was not results-oriented but rather the policies and corporate friends, it was funny small branch have this type of culture like: IBM, Oracle, Accenture, etc.

1.0

Mar 26, 2018

Brutal Culture - Leave your life at the door

Marketing director

Recommend

CEO approval

Business Outlook

Pros

RSUs values keep climbing for now giving some reward Working with customers is highly rewarding when you can solve their problems

Cons

Management approach of looking for and highlighting the negative wears you down. The performance management process is completely subjective. You must play the game at all times or you will be managed out. CMO is unrealistic and all over the place. Expectations on marketing cause burnout department wide especially around Knowledge, Sales Kickoff and every product launch. Managers are left on their own to source, recruit and hire their headcount.

Viewing 5257 - 5259 of 5,721 Reviews

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