ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Dec 6, 2018
Recommend
CEO approval
Business Outlook

Pros

They attract you with very gracious salary and stock option plans to snag you away from your current role and sell you on the potential growth and direction of the company. I appreciate my paycheck! Good Medical/Dental/Vision

Cons

The company has grown too rapid that their processes and systems do not support the growth and rate of hire. It is ridiculously hard to find any information or make informed business decisions. Also, be on the lookout for rapidly changing comp plans or not honoring to pay out MBOs. While they are gracious on salary and stock they are very frugal when it comes to cell phone coverage, company expenses, and they do not offer a stipend to cover remote employees. I have now figured out where Hungry and Humble originates... Hungry - have to constantly follow up with fellow team members to get anything done and pester your peers. Humble - we pay you a lot in salary, don't expect us to help cover anything else

2.0
Dec 6, 2018
Recommend
CEO approval
Business Outlook

Pros

I loved my time at ServiceNow until the end, no I am not a disgruntled ex-employee, I speak highly of the tech and the majority of the people there..... I like the fact the company has an open strategy and great leaders messaging it..... but....

Cons

being dictated to by the US when they clearly don't understand the vast differences across EMEA. Focussing on quantity, rather than quality and they take feedback as a negative behaviour.

2.0
Dec 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits are really good. RSU, ESPP, healthcare, pension... They allow to work from home if you have a good reason to do so. High salaries.

Cons

There are many people in this company who does not want to do their job. People are waiting for each other to progress which is causing jobs to be either done late or not done at all. Staines office is perfectly boring, although there is some effort going on to change, I dont believe it is working. Management is too customer oriantated, sometimes I had the feeling like I am a robot that management uses to achieve their goals. Sometimes it is even hard to go and grab a cup of coffee with collegues because management could be watching you and everything is so urgent for them. I believe interview process must be improved. Since I realize there are some people who are not qualified enough to do the job. If you expect fun work place events, ServiceNow is not a good place to work. Everybody is this company is overloaded!

Viewing 5173 - 5175 of 5,730 Reviews

Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.