ServiceNow reviews

4.1

79% would recommend to a friend

(5,732 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,732 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Feb 17, 2019
Recommend
CEO approval
Business Outlook

Pros

I wish I had anything good to say.

Cons

Immaturity, Lack of professionalism, Promotions without merit, Cronyism ...says it all about Kirkland office. Sincere advice stay away unless you have no other job offer. Performance reviews are not documented, no review to begin with. Having said that an employee's bonus and growth is at the mercy of his/her manager. Hard work, performance and deliverables won't work here. Cloud Infra org was once an inspiring, motivating and rewarding environment when it was lead by Sridhar Chandrashekar (also former VP/GM of Cloud Infra and ITOM). He had a progressive vision, driven and hard working person. Lots was accomplished during his time. Since he left its a obnoxious place to work. Cloud Infra Automation org under the current leadership of a Sr. Director, what you'll experience - no transparency, lack of integrity, a toxic management culture of bullying and harassing. Absolutely demotivating work environment. Do yourself a favor, believe the bad reviews written here, its all true. Trust when some reviewers here have mentioned that the India office guy in the cap, director of cloud infra, is a big jerk. After all complaints his behavior is acceptable by his boss who sits in Kirkland... why because he is a BIGGER JERK and a egocentric fraud.

5.0
Feb 14, 2019
Recommend
CEO approval
Business Outlook

Pros

The product we sell works, our customers love it, and it's leading in almost every segment it plays in. Some of the smartest people I've ever met working in technology. The corporate leadership has stepped up (under John Donahoe's guidance) and has created a dynamic, inclusive, world-class company that treats it's employees with the highest degree of respect...all while encouraging us to have fun and enjoy the work we do. Lot's of promotions from within, really feels like a solid career path is available for those that want it.

Cons

Rapid growth company carries rapid growth challenges. This isn't a place to identify problems and walk away....there are a LOT of problems...the challenge is solving them while doing your job or understanding that things are still growing and people are still learning. Cross-Functional success is often boiled down to who you know and how willing they are to help you. That can be incredibly deflating at times.

4.0
Feb 13, 2019

Great place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice people and good offices, strong growth

Cons

It can feel far removed from the HQ

Viewing 5149 - 5151 of 5,732 Reviews

Glassdoor has 6,670 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.