Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 796 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of flexibility" ((in 414 reviews)); "Benefits are good and fair" ((in 401 reviews)); "Good pay and stock performance" ((in 254 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 131 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

79% would recommend to a friend

(5,733 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,733 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,733 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews

2.0

Nov 10, 2021

Great growth. Great CEO. However, if you have a "no @sshole rule", look elsewhere.

Design manager

Recommend

CEO approval

Business Outlook

Pros

- Great CEO - Pockets of good leadership - Some really great people working on the front lines - Rapid growth and opportunities (if you can handle the stress and pain of it)

Cons

- I've watched sooo many managers end up quitting because it is just unmanageable - Process gets in the way of innovation - Engineering leaders not interested in innovating - Fairly toxic Engineering org. This one element keeps the job from being enjoyable.

4.0

Jul 9, 2021

Great Company; Horrible Middle Management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I truly believe this is a wonderful company to work for, they have great benefits and really put the work in as far as Diversity, Inclusion and Belonging.

Cons

I’ve heard from many people on different teams that they deal with ineffective middle management, myself included. Everyone at the Senior Director level and above is just focused on climbing the ranks and so they concentrate on bloating the levels beneath them rather than finding quality management.

3.0

Jul 2, 2021

Fast growing org , Too much work pressure, no work life balance

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Stocks No night shift for Tech support Fast growing company CTC is above average

Cons

In tech support , Pls join only if you want to work 12 hours a day(all 5 days in week) Too much work pressure/load

Viewing 511 - 513 of 5,733 Reviews

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ServiceNow

ServiceNow reviews

Company ratings over time

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Reviews by job title

Great growth. Great CEO. However, if you have a "no @sshole rule", look elsewhere.

Great Company; Horrible Middle Management

Fast growing org , Too much work pressure, no work life balance

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