ServiceNow reviews

4.0

77% would recommend to a friend

(5,740 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Aug 13, 2019
Recommend
CEO approval
Business Outlook

Pros

It's a very strong, performance oriented place to work. They treat their employees better than any other company I've worked with. It is a meritocracy, where your performance dictates your rise, so if you're a top performer, it will be recognized and will pay off.

Cons

Some organizations within the company prioritize taking orders over creative thought and problem solving. Most of the company is fantastic, but within one org in particular, priorities may shift at any given moment. Your team may be working toward one objective, then your team is asked to drop everything to rush out a new project. You may assign a team member to a goal necessary to meet your target only to have them receive new orders from above without consultation, leading to the first objective falling short and reflecting negatively on the entire team.

1.0
Aug 13, 2019
Recommend
CEO approval
Business Outlook

Pros

The first line Sales and SCs are excellent

Cons

Middle management,and up, is ruining culture. There has been a mass exodus of the experienced managers and the new hires coming in are turning ServiceNow into another Oracle Target increase massively in year two.

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ServiceNow Response
6y
We're sorry to hear about your experience. At ServiceNow, we're building a great, enduring company that aims to create great positive for employees and customers. We will certainly take your feedback under consideration and we wish you the best in the next phase of your career.
4.0
Aug 11, 2019

Good culture, better product

Recommend
CEO approval
Business Outlook

Pros

A big motivating factor at Servicenow is the product and how much customer's like it. The overall culture is OK, with some folks willing to lend a helping hand to ensure a good flow of communication vs. sometimes where you are completely left in the dark. A fairly relaxed work environment but sometimes things can get pretty fast.

Cons

Too much middle management obstructs the junior employees from experimenting new and innovative ways of doing work which can cause some resentment and frustration

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Glassdoor has 6,678 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.