ServiceNow reviews

4.1

79% would recommend to a friend

(5,732 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,732 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

scaling up so lots of room to improve and deploy if you have previous experience lots of support and autonomy to drive solutions and improvements globally people are helpful and willing

Cons

The company is 'growing up' getting structured but not super structured - if you like everything in it's place and complete structure and order, this environment may not be for you - if you like to build and improve, this is a good environment. Company has hired a lot in past few years and has been transitioning to pay for performance. Some more tenured employees have found this adjustment hard as there is more focus on tangible results and positive behaviors. If you are comfortable with a fairly standard performance management structure - you will be fine.

3.0
Sep 28, 2025

Great culture

Recommend
CEO approval
Business Outlook

Pros

Culture is good. Workload is manageable

Cons

Growth is less Promotions are less

2.0
Sep 26, 2025
Recommend
CEO approval
Business Outlook

Pros

- Company is very stable - Excellent Sales and marketing people driving the product's success - No layoffs culture

Cons

- Outdated tech stack; the skills you gain here don’t transfer well to other companies. - Too many layers of middle management (Sr. Managers, Directors, etc.), which creates unnecessary bureaucracy. - Office politics and favoritism are common. Ofcourse, this depends on the team, but it's seen across much of the organization.

Viewing 502 - 504 of 5,732 Reviews

Glassdoor has 6,670 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.