ServiceNow reviews

4.1

79% would recommend to a friend

(5,731 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,731 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

I recently joined ServiceNow as an AE, and I couldn’t have asked for a better welcome as a new hire. The culture is amazing, and Bill’s energy and passion are truly contagious. Excited about the future at ServiceNow!

Cons

no, I'm new and so far so good.

5.0
Sep 30, 2025

The best company I've ever worked for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Working at ServiceNow is genuinely fulfilling. I get to collaborate across time zones with passionate, talented colleagues who care deeply about our people and our purpose. One of the things I love most is how ServiceNow lives its values. I’m proud to be involved in our Employee Belonging Groups (EBGs) and to serve as a Culture Champion, helping foster inclusion, connection, and authenticity across the business. These programs aren’t just buzzwords - they’re embedded in how we work and show up for each other. Leadership is transparent and empowering, and I feel trusted to lead meaningful projects that make a difference. Working at this rocketship, there’s always plenty of projects to throw yourself into! ServiceNow invests in its people, celebrates wins, and encourages growth. It’s a place where you can do your best work, be yourself, and feel part of something bigger. Love the extra Wellbeing Days - they are very much appreciated!

Cons

There aren’t many downsides to working at ServiceNow, but like any fast-paced company, there are a few things to be mindful of: Learning & Development: There are fantastic opportunities to grow and learn - whether through formal programs or stretch assignments. The challenge is carving out time to take full advantage of them in a busy environment. Career Progression: The promotion process can feel lengthy and complex at times. That said, there are plenty of leadership opportunities and ways to expand your impact beyond formal titles. Pace & Intensity: It’s a dynamic, fast-moving workplace. The pace can be intense, which may not suit everyone—but if you thrive in a high-energy environment, you’ll find it incredibly rewarding.

Viewing 496 - 498 of 5,731 Reviews

Glassdoor has 6,669 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.