ServiceNow reviews

4.1

79% would recommend to a friend

(5,732 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,732 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Feb 13, 2024
Recommend
CEO approval
Business Outlook

Pros

ServiceNow talks a big game and in many ways follows through. The C-Suite is largely competent and their performance has consistently led to the stock price increasing. Broadly, the company culture is supportive and talks a big game when it comes to DEI. Broadly, the company lives up to its stated goals but experiences vary depending on the team. The company is a rocket ship and the momentum is palpable.

Cons

Your experience at ServiceNow will depend on the team that you are on. Managers run their teams as their own personal fiefdoms and experiences can vary. Some managers are not qualified for their jobs. The company's public sector strategy is not good. Recent hiring decisions have made it clear the company prioritizes short term gain over long term sustainability. This will likely negatively affect ServiceNow in the long run.

3.0
Feb 13, 2024

culture changed

Recommend
CEO approval
Business Outlook

Pros

Many products to sell, strong brand

Cons

Not a healthy culture Poor account alignment: too many verticals lead to poor enterprise account opportunities not much support for people of color

2.0
Jan 31, 2024
Recommend
CEO approval
Business Outlook

Pros

Competitive Salaries: the compensation at ServiceNow is commendable and aligns well with industry standards. Product : AWESOME platform !!!!!

Cons

Cultural disconnect: The work culture in the French office seems misaligned with the global ethos of ServiceNow. This has been a significant concern during my initial days here. Onboarding challenges: My onboarding experience was marred by delays and a lack of support. The delayed delivery of my laptop significantly hampered my ability to start effectively, and the response from my manager added to the stress rather than alleviating it. Age dynamics: The average age at the office appears to skew over 50, creating an implicit bias towards younger employees like myself. This age dynamic seems to affect perceived credibility and acceptance within the team. Work-life balance: There's an unspoken expectation to work long hours, which is not necessarily linked to productivity or efficiency. This old-school mentality clashes with the innovative image projected by ServiceNow externally. Limited diversity in Recruitment: The hiring pattern predominantly favors candidates from specific former employers (X-Oracle, X-Salesforce, X-Microsoft), which leads to a lack of diverse perspectives in the workplace.

Viewing 490 - 492 of 5,732 Reviews

Glassdoor has 6,670 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.