Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 790 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 417 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 393 reviews)); "Good pay and worklife balance" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 176 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

79% would recommend to a friend

(5,732 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,732 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews

3.0

Aug 22, 2024

Outdated, proprietary, and convoluted tech

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

The company has not had any layoffs in recent years and employs many intelligent individuals. It provides remote and flexible work options, as well as unlimited PTO. Additionally, the NOW stock has performed exceptionally well.

Cons

Proprietary technology that offers no versatility beyond its current use. The legacy platform is outdated, with much of the code originating from the early 90s. Its architecture is excessively complex and frequently plagued by anti-patterns, resulting in a steep learning curve. Limited opportunities for career advancement.

1.0

Jul 9, 2024

Worst leadership to work with

Senior manager, systems engineering

Recommend

CEO approval

Business Outlook

Pros

Good work life balance Good engineers

Cons

Worst Leadership at VP level and Directors are just puppets marching orders downstream. Personal judgments and preference full of bias. Its a little kingdom where you loose jobs by asking question or future directions. There is a battle between vp's to win the trust of Pat Cassey .

1.0

Jun 24, 2024

The earliest sales career is declining due to bad management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company offers perks, wellbeing days, and a renovated office.

Cons

The management lacks compassion, is incompetent, and doesn't communicate well with its subordinates. Directors do not communicate with managers but go straight to the employees.

Viewing 484 - 486 of 5,732 Reviews

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Outdated, proprietary, and convoluted tech

Worst leadership to work with

The earliest sales career is declining due to bad management

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