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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,730 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      2.0
      May 12, 2026

      Great benefits but poor leadership

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and professional development stipend.

      Cons

      Individual contributors promoted into management positions that they are not qualified for and unable to provide true leadership or direction. Just because you are good at your role, does not mean you are qualified to lead, mentor or build strong teams.

      1.0
      Mar 28, 2026

      Pay your employees, no growth

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Big company, friendly people, remote work.

      Cons

      Mid management is clueless, 1-2% annual raises if you are lucky. Hard to get promoted. Leadership is a revolving door, quiet lay offs.

      2.0
      Feb 5, 2026

      Meatgrinder

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits (at least at the time I was there). Clean office, well-stocked kitchen.

      Cons

      Technology stack is very limited and there isn't much to learn in terms of technologies. Constant push for more work (this is why the kitchen is well stocked - so that one can stay in the office). One quickly becomes worn out, yet the push never stops. Employees are constantly being fed some cool-aid. If you want to apply internally for a position with a different team or department, they require that you notify your current manager upfront. Never heard of that elsewhere.

      Viewing 466 - 468 of 5,730 Reviews
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      Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.