Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 800 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 456 reviews)); "Great people and a lot of learning" ((in 409 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 391 reviews)); "Good pay and worklife balance" ((in 258 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 173 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

80% would recommend to a friend

(5,728 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews

2.0

Apr 10, 2018

ServiceNow is all about Sales and profit for management, nothing else

Senior technical consultant

Recommend

CEO approval

Business Outlook

Pros

Great platform to work on, Fred Luddy had it right back in 2004 obviously! It's flexible, rewarding and fun to work in the ServiceNow environment. Also, the ServiceNow instance and the community around ServiceNow are great!

Cons

Managers; - too many brought in from old company structures - condescending attitude towards employees - doesn't recognize talent and effort

3.0

Apr 6, 2018

Senior Director Sales

Director

Recommend

CEO approval

Business Outlook

Pros

Excellent company with very good product and capacity to continue growing in this market, being one of the cloud companies with potential to grow more in the following years

Cons

The sales model is new in the company with high growth and have some challenging objectives to have a more efficient sales organization.

2.0

Mar 27, 2018

Weak leadership and very political environment

Account executive

Recommend

CEO approval

Business Outlook

Pros

Perfect solution, customers satisfied, outstanding pre-sales team

Cons

In the affiliate I worked on, FOCUS was not results-oriented but rather the policies and corporate friends, it was funny small branch have this type of culture like: IBM, Oracle, Accenture, etc.

Viewing 448 - 450 of 5,728 Reviews

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ServiceNow is all about Sales and profit for management, nothing else

Senior Director Sales

Weak leadership and very political environment

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