Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 800 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and a lot of learning" ((in 415 reviews)); "Benefits are good and fair" ((in 408 reviews)); "Good pay and stock options" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 180 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Quiet layoffs: Both contractors and full" ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,726 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews

5.0

Oct 30, 2025

Nothing but delight

Technical writer

Recommend

CEO approval

Business Outlook

Pros

1. They stand by what they say. People first means people first. 2. Super cooperative people all around 3. Everyone is super duper kind 4. Moulded themselves to the WFH culture and curated creative activities to ensure employees keep learning, engaging, and networking. 5. Amazing office space. 6. Not to brag, but I understood the true value of listening and understanding the customer here at ServiceNow. :)

Cons

1. Long and overwhelming onboarding training 2. Unstable processes (but could also be a pro)

5.0

Oct 29, 2025

Overall good experience

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good work life balance, smart teammates

Cons

Nothing too big standing out

5.0

Oct 29, 2025

Amazing sales culture with some hurdles here and there.

Sr. account executive

Recommend

CEO approval

Business Outlook

Pros

Awesome people, teams, and leadership. Longevity in this organization is very common.

Cons

Not always transparent on certain sales processes (e.g. leads, career development, territory plans).

Viewing 427 - 429 of 5,726 Reviews

Jobs at ServiceNow

ServiceNow Futures Summit — GTM Experience

Business Development Representative (Portuguese fluency)

People Operations Manager

ServiceNow Futures Summit - SWE Experience

ServiceNow

ServiceNow reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Nothing but delight

Overall good experience

Amazing sales culture with some hurdles here and there.

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