ServiceNow reviews

4.1

80% would recommend to a friend

(5,724 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,724 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Nov 9, 2023

Great product hides issues

Recommend
CEO approval
Business Outlook

Pros

I have been around. Great product but mtg is really really bad.

Cons

There are few 4-6 yr employees. Many 1-2 yrs and that is what your should target. Place where seller that could not sell get hired by their buddies and become managers sending out PIP. Huge huge political silos. Can not give your client an accurate entitlement report and no one cares. Just an idea what you will deal with. Welcome to Now

1.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Pretty standard salary ranges (not too great and not too bad) It used to be a genuinely good place to work with WLB and competent managers and leadership. Office infra, junior colleagues and food is awesome.

Cons

Lately the culture has taken a deviation from a good workplace towards a slavery based model where tight deadlines, heavenly expectations from manipulative managers and favouritism are some of commonly found attributes in technology function (at least in GRC[Governance Risk Compliance] vertical). Work pressure is at an all time high and management here is pretty sleepy to address these issues as I believe the roots have gone corrupted here lately i.e. the leadership.

1.0
Oct 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Let me think……think…….think…… may be the salary on time. Funny but true that they don’t even think that it is important to reimburse in the same month. I find it extremely difficult to think of good things about this organization, even the internal employee support teams are not helpful.

Cons

The leaders need to be matured (especially the Directors and above). If you do not want to be treated like a doormat and coming from a good product-based company, then just stay away from this company. They will do everything to make your life hell by expecting you to stay active 14 hours a day on weekdays and be active on weekends or even on holidays. The work credits may be stolen or passed to anyone in the US office and employees may keep wondering (just because of some “great” leaders do not even have a clue who does what). The behavior of some newly born leaders is extremely rude towards the team (may be because they are privileged to work from the US office). Team members joins the meetings with sleepy eyes and most people feel like they should walk away (as they are extremely disturbed due to severe work pressure) but ServiceNow follow a carrot and stick policy that hardly employees can ignore. Leaders are very well aware that the feedback during the survey will always be in their favor from the team members for “obvious reasons”, so it is just a show once a year and nothing else.

Viewing 415 - 417 of 5,724 Reviews

Glassdoor has 6,661 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.