ServiceNow reviews

4.1

80% would recommend to a friend

(5,724 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,724 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
May 10, 2025

Culture Decay Due to Poor Management Hires

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good product Lots of resources to learn

Cons

Toxic culture Unclear performance metrics Pips designed to prevent bad press for layoffs

3.0
Feb 27, 2025

Great company until it's not

Recommend
CEO approval
Business Outlook

Pros

Great package an benefits. Great people to work with!

Cons

High burnout rate. Unrealistic goals from management. Layoffs that get swept under the rug. Promotions fully based on team budget and growth - not and individual's performance.

Viewing 409 - 411 of 5,724 Reviews

Glassdoor has 6,661 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.