Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 807 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 412 reviews)); "Benefits are good and fair" ((in 411 reviews)); "good pay and established brand" ((in 246 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "Secondly, the IT department is a complete joke, Layoffs, expense cuts and two" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,721 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,721 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Nov 23, 2016

ADR

Account development representative

Recommend

CEO approval

Business Outlook

Pros

- one of the top IT companies in the world - opportunity to learn about new IT products and services

Cons

- fast paced - aggressive attitude from management and colleagues (not unusual in pre-sales and sales departments, but very extreme in this company)

4.0

Oct 25, 2016

Great Company with wrong management

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

Its a well established company with great view into the future, they know how to run business and make money. Lots of great benefits and great, and smart people working there

Cons

No promotion from within, always hiring new people. Lack of leadership in some financial departments, and lots of corporate bs.

5.0

Feb 29, 2016

Technical Support Engineer

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, understand the importance of family, team collaboration, constantly growing, good benefits, agreeable pay, bonus paid quarterly, provided with company shares on first day.

Cons

I do not have any negative comments about the job so far. It is a fairly new office, I have been working there around 6 months now without complaints.

Viewing 385 - 387 of 5,721 Reviews

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