ServiceNow reviews

4.1

80% would recommend to a friend

(5,719 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,719 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Nov 19, 2025

Good stocks

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Strong overall company trajectory with solid year-over-year growth, giving employees confidence in long-term stability. • Healthy compensation and equity packages, especially for core product and engineering roles; stock performance has generally trended positively. • Large customer base and mature product ecosystem, which provides ample opportunities to work on impactful, widely used features. • Good resources and tooling that make it easier for teams to build, ship, and measure product performance. • Opportunities for internal mobility, allowing employees to explore different product lines or roles over time.

Cons

Bureaucracy can be heavy, with multiple layers of approvals slowing down decision-making. • Internal politics can influence prioritization, sometimes making cross-team collaboration challenging. • Large-scale legacy systems create technical debt that slows execution and increases dependency on platform teams. • Pace of innovation can feel uneven, with some orgs embracing new ideas faster than others. • Complex organizational structure sometimes makes it difficult to get clear ownership or alignment on multi-team initiatives.

4.0
Nov 18, 2025

SRE Engineer

Recommend
CEO approval
Business Outlook

Pros

Great Team Great work culture Opportunities to grow

Cons

Moving slow Legacy Stack Less learning opportunities and structure

Viewing 379 - 381 of 5,719 Reviews

Glassdoor has 6,656 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.