Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 807 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 412 reviews)); "Benefits are good and fair" ((in 411 reviews)); "good pay and established brand" ((in 246 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "Secondly, the IT department is a complete joke, Layoffs, expense cuts and two" ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,717 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,717 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Mar 21, 2019

Don't every join ITAM content team in India, Hyderabad

Content analyst

Recommend

CEO approval

Business Outlook

Pros

Nothing which is worth saying in ITAM content team Hyderabad

Cons

Job description and role is totally different. You would work on target of normalizing 100's of rules per day, which is really not worth. You Will not learn anything to survive, even of ServiceNow certification are free, you can't take them since you're manager doesn't approve it.

4.0

Nov 27, 2018

Super-fast growth company, good people, but can be chaotic and needlessly turbulent.

Global senior director

Recommend

CEO approval

Business Outlook

Pros

Very strong product and customer value proposition. Company is growing consistently at 40%. CEO and new mission and vision ('making the world of work work better for people) taking the company in an an exciting direction. People are solid, professional and generally collegial

Cons

Usual downsides associated with a fast growth company--lots of change, process maturity and support structures are several step behind where they should be. In particular, if you are a manager and need to recruit staff, you're on your own. The driver culture of SN means that there is lots of people doing stuff without much coordination or forethought. Also, internal competition at the senior levels of the company is intense. it's not as collegial. There are many good leaders, but as with any company, quality is variable depending on where you sit. The marketing department, for instance, has a terrible culture with lots of micro management.

1.0

Aug 15, 2018

Must be your cup of tea

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Grows like weed, so new opp's can develop quickly I

Cons

- Staff in Sales have an average lifespan of less than 2.5 years - Uncertain environment to work in

Viewing 373 - 375 of 5,717 Reviews

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