ServiceNow reviews

4.1

80% would recommend to a friend

(5,713 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,713 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Mission & Impact: Truly feel like I'm part of something bigger than just a job. The company's vision for making the world of work better is compelling, and you see the real-world impact every day. Growth & Momentum: ServiceNow is an absolute rocket ship. The company is constantly growing and evolving, which translates into huge opportunities for career development and learning. It feels exciting to be at a place with so much upward trajectory. Platform Excellence: The ServiceNow platform itself is outstanding. It’s innovative, powerful, and a great product to stand behind. It makes the day-to-day work engaging. Culture & People: The culture and people are amazing. It's a supportive, collaborative, and genuinely kind environment. I've been able to connect with brilliant colleagues who are all rowing in the same direction.

Cons

Pace of Change (Common in Big Tech): The only real "con," and it's common in a hyper-growth tech company, is the sheer amount of change. Whether it's organizational shifts, new product launches, or process updates, the pace can sometimes feel relentless. It requires constant adaptation, which can be challenging at times.

2.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

A supportive team makes a huge difference and if you get a good team you are truly lucky. The company offers strong benefits including RSUs, learning opportunities and a solid work environment. Work culture is generally good and there is exposure to modern platforms and technologies.

Cons

Some managers in the support team struggle with people management. Decision making and communication can feel inconsistent at times. Career growth may depend heavily on which manager you report to, which is not always ideal.

5.0
Dec 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Solid, growing company that treats employees pretty well. Comp and benefits are in-line with other major tech companies (though not top of market by any means).

Cons

Nothing major to disclose regarding cons.

Viewing 334 - 336 of 5,713 Reviews

Glassdoor has 6,650 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.