Sephora reviews

3.7

65% would recommend to a friend

(9,616 total reviews)
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Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,616 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Jan 17, 2014

Product Consultant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discount, Networking with Clients,and Product knowledge

Cons

Under Payed, The lenient return policy, To much fraud, Not enough growth opportunities.

5.0
Jan 16, 2014
Recommend
CEO approval
Business Outlook

Pros

If you are looking for a career, Sephora has the opportunities and will develop your talent. Evidence that Sephora values each employee the amount of training they receive as well as the pay that regular employees receive which is well above minimum wage and the added benefit of the store bonus (based on % over LY sales). As a lead (key holder), you get only slightly more pay by the hour, but you also receive a generous amount of training so you are prepared for the next level of management. The assistant manager (called a Specialist) becomes salaried and also benefits from store bonuses. The Store Director is the key to the success of a store and salary and bonuses vary greatly depending on the store location, traffic and most importantly their knowledge, ability to motivate and drive sales.

Cons

The Store Director is the key leader and their ability to lead varies from store to store and for the most part, I found that all Sephora stores are run very well. However, at one point I had a Store Director that I felt lacked the qualities to lead. It can be very frustrating having a supervisor who doesn't uphold the standards you've been used to and mitigating between staff you are managing when they complain about the way things are run (compared to other stores). The good thing is, that it was only a matter of time when she left the company. It's my opinion that Store Director at Sephora that doesn't stand up to the challenges either has to improve very quickly or asked to leave (as it should be). Sephora is usually very careful about promoting and hiring Store Directors. My advice is to get a feel of the climate of a store before applying for or accepting a position. That will tell you whether or not the Store Director is effective.

5.0
Jan 12, 2014
Recommend
CEO approval
Business Outlook

Pros

401 k matching, free cosmetic products, good work/life balance point of view, schedule flexibility

Cons

Small/no break room, always smelled like cosmetics when getting home, not regular hours (but what retail place has those?)

Viewing 9199 - 9201 of 9,616 Reviews

Glassdoor has 12,231 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.