Secureworks reviews

Certain teams are short on staff and overworked.

Being in the Security Operations Center, you are treated as junior and don't get some of the respect or freedoms with the expertise that you are hired with. You also have to work one weekend day a week, which affects work-life balance (i.e. not being able to see friends or family cause you have to work), especially if you are on an off-shift such as second or third shift. Once you are given a schedule, especially one that is pretty unfavorable, you are stuck on it unless you either get some sort of promotion (which takes a lot of time at Secureworks), or switch to a different team within the SOC (which lateral moves are not the easiest at a company like Secureworks). The company also seems to be very disorganized in many different ways, reorganizations are very frequent within this company (the SOC has been under three different vice presidents within the past two years of the company), internal documentation and internal tools are either dated or a mess, and we are in the midst of a shift from being a service-oriented organization to a software-based company. The low-level to senior management is pretty sub-par here, with most of the junior management being hired internally as former analysts/advisors within the SOC with little to no experience in properly managing employees. Senior management, especially the ELT seem to be very out of touch with what is going on within the SOC. Lastly, the pay at Secureworks is way below industry standard, and can take many years to get a salary that you are worth, where if you were to get hired somewhere else, you get get a much higher pay increase (upwards of 20%-30%). With all of this in mind, the morale within this organization is at a very low point. There had been a time where the Secureworks culture had been great (probably way before I started here), but those days are over for this company, unfortunately.