Santander reviews

Expect more to be added to your role on a regular basis with no pay increase even if you are part of a specialist team. Stressful doesn't come near to covering it. They squeeze as much as they can out of you for as little as they can get away with. No support from managers due to their inability to understand what our role is or how to do it. A common managerial response to your queries is 'what do you think?'. They are only there to pull you up for going to the toilet or being unwell or to tell you off when you've made an error in one of the dozens of procedures we are expected to follow. System are an absolute joke. After spending millions on a new Investment Hub we are expected to also use an archaic banking system to process card payments. Processes change on a regular basis adding to the length of your call but you will not be given sufficient time to update your knowledge as 5 mins at the start of your shift is deemed ok for this. Training is a joke. You will either be handed a pack of screen shots or have this read to you yet you will be expected to follow a new process to perfection even after its umpteenth change. Performance management is basically a popularity contest. If your pals with the right person then you will go far very quickly and get away with pretty much anything however, if you speak up or highlight any issue then prepare to get black balled. If you have the audacity to work part time then don't even bother applying for any new role or promotion. I have never seen any part timer getting promoted, ever. So you may hear about work life balance but it is a myth, it never has or will exist at Santander. Annual bonuses reduced this year again even though profit significantly increased. Wage rise pretty standard however, the longer you've been there the less you get so don't expect any kind of reward for being a long term employee. Too much time is spent fine tooth combing calls meaning ample opportunities to resolve real issues are missed. There are never enough advisors to handle the call volume, unfortunately no new staff can be taken on as there are so many folk off sick with stress related illness. Complaints process is a shambles, no support from managers who somehow always manage to be busy when you have an escalation. Do not expect to be supported in any way with this. Back office - oh my God, where to start!- a bunch of lazy, unqualified idiots. Seriously, trained monkeys could do a better job. Totally sick of having to apologise to clients for their total incapability to read, write or function at an acceptable level. Santander is where common sense came to die.

Everybody thinks that because Santander is a big bank that the company is good to work for.. Wrong. I worked as a customer service advisor, I worked there for nearly 2 years. Applying for the job is such a long process, Training is 4 weeks classroom based which by the way you learn absolute nothing. You have floorwalkers who are supposed to be there to help you but huff and puff if you ask them a question or look at you like you're stupid. There are multiple managers on the floor no matter what time your shift is, yet you find yourself pacing up and down to find a manager because near enough every one of them refuse to take an escalation & tell you to find someone else. Csm's & managers are very pally between either other and talk about colleagues who work there, not very professional. It worked out not much difference in the pay if you worked part time rather than full time. Managers are constantly on your case, moaning if you take an extra toilet break through your day but will only give you two 10 minute breaks for a 5 & a half hour shift so they expect you to be on the phone for 5 hours & 10 minutes straight. Such a malicious enviroment, everyone is always gossiping about someone else who works there. The job itself is mentally draining, be prepared for the anxitey to kick in & the way customers speak on the phone to you is not worth the pay you get nor the stress it brings. Only really room for progression is if you're mates with the management not really about how well you work/how much you know.