Uncertainty in the market place has led to the conserative decisions and programs. These decisions make reaching commission goals difficult and therefore pay has suffered. Sales representatives that survived two rounds of layoffs have had pay cut by 20-30% in the last year. Unfortunately, customer service is not made a priority by leadership and the sentiment is transfered down to non-sales employees. Customers are often turned off by the lack of customer service provided by the company as a whole. Those not comfortable with change would not do well at this company as change is a constant. Those able to 'roll with the punches' will do fine.