I was then micromanaged to within an inch of my life. Asked daily if I'd had a lunch break, whilst I'd been working pomodoro for months. Counter productive way to harass staff that were grown adults managing their own time.
After almost 5 years, we were invited (non-optional) to a phone call, whether we were on holiday or working, we were told in August that redundancy would begin in October. We'd spent the best part of 6 months training staff in Poland, who didn't know what a sort code was and flagged every account with John Lewis as an at risk account because they didn't know it was a department store.
Strangely though, as more people left, they started asking remaining people to stay longer because they didn't have enough people to cater for the workload.
They have made over 600 people redundant. Some of which, had been with the bank over 19 years.
No Customer Due Diligence, No Name Screening, No Suspicious Activity Reporting Unit, No Onboard and Exiting, No transaction Monitoring.
All because they want to move with AI. Have you used the banking app? It's terrible. Which you are forced to open a Santander bank account when you get paid as a coersion or you won't get paid.
A union (Advanced) who bullies staff. Poor communication from senior management. One director made rude comments to a member of staff on the day that redundancies were announced, she was found in her car crying.
I was told by Jas Narang himself that if we thought we'd have a 150 strong team by this time next year, it was BuLL-$h!t.
Disgraceful behaviour by senior management leading up to people leaving. Lies that sending work overseas wasn't a cost saving exercise, after record profits.
