Sam's Club reviews

3.3

51% would recommend to a friend

(12,872 total reviews)
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Latriece Watkins

60% approve of CEO

44% positive business outlook

Sam's Club has an employee rating of 3.3 out of 5 stars, based on 12,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sam's Club employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

13K reviews
1.0
Apr 20, 2010
Recommend
CEO approval
Business Outlook

Pros

Sam's pays better than minimum wage. They're not open 24 hours and are closed on holidays. Sunday premium is paid. Profit sharing is nice to receive once a year. You can wear jeans and mostly comfortable clothes. You don't need a college degree to move into management. Co-workers are above average in intelligence for the most part. Customers are above average types. Pretty decent little Holiday party. Good about making sure breaks are provided and on time. Prices and barcodes are accurately in sync 99% of the time. Doors close at a much more reasonable hour than other retailers.

Cons

Cashiers have become salespeople preying on captive members to sell Plus memberships, Extended Warranties, and trying to force credit cards on them when they can't even escape the pitch because you're holding their groceries hostage. In addition to making members angry, it pisses off all the people in line behind them as the wait is too long because only half of the needed cashiers are ever scheduled. Too few support people create numerous and unreasonable delays which creates even more angry customers and even higher stress levels. Break schedule for short days is inequitable. New hire training is a total joke. Cleaning supplies are almost non-existent. Employee discount is limited to 10% off overpriced produce only. Management is comprised of people with little more than a high school diploma and it shows. Not enough cash is in drawer for startup. Checkout area is unreasonably warm for employees AND customers.

4.0
Apr 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Having worked for multiple locations and positions in the company I must say overall they are a good company to work for. Benefits are pretty good for all employees and even offered to part time associates after a period of time. Managers are split about in half between those who know what they are doing and those that aren't.

Cons

Due to the size of the company, much of the company direction "comes down from above" with little store management support or knowledge of what's going on. Promotion system is set up to be fair, but many times is manipulated. Open door policy is a joke.

3.0
Apr 15, 2010

OK

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is better than min. wage to start from at most other places

Cons

You could here today, gone tomorrow.

Viewing 12832 - 12834 of 12,872 Reviews

Glassdoor has 14,124 Sam's Club reviews submitted anonymously by Sam's Club employees. Read employee reviews and ratings on Glassdoor to decide if Sam's Club is right for you.